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FAQ

WELCOME TO AS4L

Your Driver will arrive at the airport at the time your flight lands. We use flight tracking software to monitor flight arrival times to ensure on-time pickups. Your Driver will contact you as soon as the your flight lands to set a pick up location convenient to you.

Luggage limitation is defined fleet Section.

Customers can cancel reservations 4 hours prior to the service, any cancellation less than 4 hours to the service will not be catered.

We are dedicated to provide excellent service to our customers. We encourage our customers to communicate with us and update any changes. However, if a customer fails to communicate and does not show up, then AS4L will charge the full amount.

There is an additional $15 charge for pick-ups and drop-offs from 11:00 pm to 5:00 am.

In case of a snowstorm in which State Emergency is declared, sub charges will be added maximum up to 35% to the regular fare.

Our drivers can track flights and they arrive at the airport accordingly. However, for cancel flight passengers are responsible to inform us. If the passenger fails to inform us then AS4L will not refund the fare.

Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vehicles. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows: Less than 25 pounds: Lap carrier permitted.More than 25 pounds.Per ADA requirements, the restrictions above do not affect service animals. Read more about accessible service. Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal.

General FAQ’s

A Chauffeur Service is a professionally licensed and regulated business that handles the logistics of moving people.

Private chauffeur services offer bespoke experiences built around your custom itinerary and needs, ensuring a door to door experience.

Professional chauffeurs are knowledgeable experts in geographical networks that are at your disposal for the time you need.

You can expect your chauffeur to be an executive assistant behind the wheel that is ready to navigate your to-do list or itinerary at your convenience.

Luxury transportation services offer a one stop shop for all your travel and logistics around the world.

You should hire a professional chauffeur from an established limousine service to safely be accommodated on your journey without any hassles, ever.

Chauffeurs do wait for you when you reserve Hourly-As Directed service for a set duration of time. Airport transportation service and 1 way transfers only include a 10 minute complimentary wait time before charges incur.

We are a licensed and regulated transportation service by the USDOT and MD PSC licensed chauffeurs that are quality trained with PAX Certification.

Your vehicle will always be clean and ready for service in a fresh manner.
What If I Forget My Valuables In The Vehicle? We ask that you please ensure you have all your valuables and belongings prior to departing the vehicle, EACH TIME. AS4L is NOT responsible for any lost or forgotten items on board or during the time of your service.

A driver gets you point to point, where a chauffeur is a professional from a licensed and regulated chauffeur service that takes away the hassles of passenger logistics.

We absolutely offer chauffeur service in Virginia, across the United States, and over 750 cities worldwide.

A discount code is offered (ONE-TIME) for leaving a public review of your experience.

In a professionally licensed and regulated chauffeur service, the front seat by Law cannot be occupied by a passenger for safety reasons.

Luxury transportation services and cabs cannot be compared, just as a Hotel and Motel cannot be. They offer a variation of different offerings and amenities that a cab price cannot justify.

We offer 12-13 Passenger Mercedes Sprinters, 25 Passenger Party Buses, 32 Passenger Minibuses, and 56 Passenger Motor Coaches.

Our Mercedes-Benz Sprinters can accommodate 12-13 guests comfortably.

This varies heavily on the venue you are visiting. Some venues have mandatory requirements for parking passes where others are flexible. PLEASE INQUIRE upon booking. Our team will advise you of the venues policy upon your booking

Please check our luxury fleet page or click here to view our Minibus
How Many Passengers Does The Standard Van Hold?
We do not have any “standard vans”, Only Luxury Mercedes Sprinters that can accommodate 12-13 guests comfortably.

Please view our luxury fleet page or click here for Sprinter and here for Minibus

You can request for a particular chauffeur, however the availability is strictly upon their availability personally and professionally

No, never. Limousine services are a dime a dozen, just like hotels. But you have a preference of where you feel safe and secure while getting the best service possible

Your chauffeur will SMS text you upon their arrival (UNLESS you opt in for a phone call), with instructions where to meet.

Absolutely, professional chauffeur car rental service is available 24/7 throughout the year.

All of our vehicles and chauffeurs are licensed and insured.

Private transportation service in Baltimore MD or around the world varies based on the needs of your itinerary.

Billing FAQ’s

You can pay for service via any major credit card or debit card. We do not accept any Checks, Cash may only be tendered for gratuity to your chauffeur.

Certainly. Receipts are generated at time of charge and will be automatically e-mailed to you. For additional information or a more detailed invoice, please call or e-mail us for assistance.

All major credit and debit cards, NO Checks, Cash ONLY tendered to chauffeurs for gratuity.
American Express, VISA, Master Card, ,Discover and PayPal online payment option (upon request) We offer Corporate Accounts in a case-by-case situation

Service Fee is an administrative charge that covers the costs associated with the provision of a service.

We obtain a credit card authorization upon your reservation to confirm the service and process the charges due at the time.

The rate quoted, prior to your trip, is an ESTIMATE based on the information you provided at the time of booking. Rates are subject to change and can increase your rate if the following occur:

  • Additional waiting time
  • Airport Meet & Greet
  • Any additional stops
  • Any incurred cost(s) during the service/trip
  • Fees for toll or parking are required.

Sedan & SUV (24 hours) Minibus and Sprinters (72 hours) - Buses & Groups - we will evaluate on a case by case  50% will be deducted if cancelled within the cancellation window

Gratuity 15% , Fuel Surcharge 5% ,Meet & Greet $35.00, Airport Fee $5.00, Child Seat $20.00. Holiday Surcharge $20.00, AM/PM surcharge from 12AM until 5:59AM, $35.00

Booking FAQ’s

We are Your Local Experts, Around the World. Always on your side to accommodate anything you may desire or need.

In order to make a reservation, please call our offices at +1 (443) 336-3333. If you prefer to book online, visit our Reservations page.

When you travel by coach with AS4L, you are provided a professionally trained and state-licensed chauffeur, bottled water, ice, cups, paper towels, trash bags, hand sanitizer, your selection of satellite radio, and 5G Hotspot (where included).

Once you have confirmed your plans for attendance to an event, your next step should be to make reservations -- a limousine requires 16-30 days' notice to ensure your needs are met safely and successfully.

This is especially true for specialty vehicles, including (but not limited to); Exotic cars, Minibuses, Party Buses, Sprinters, and Stretch Limousines.

As soon as you’re planning, make sure to reserve your vehicle(s) and service(s) for the dates of choice. You can always cancel at no charge WITHIN the cancellation period, but ensure you secure your dates.

For most domestic flights we advise you to arrive 1 hour prior to your boarding time for smaller airports and 2 hours prior for international flights. For larger airports we advise 2 hours prior to your boarding time and 3 hours prior for international flights.

It is cost effective to make an hourly reservation when you will be making multiple times at your convenience. Two separate transfers are better when you are going point to point at a specified time that is 3 hours after your initial pickup time.

All vehicles are subject to a minimum cancellation notice or full amount will be charged.
1. Sedans and SUVs - MINIMUM 18 hour cancellation notice.
2. Executive Sprinters and Vans - MINIMUM 6 day cancellation notice.
3. Stretch Limos, Sprinter Limos, Buses, Exotics - MINIMUM 12 day cancellation notice.

1. As soon as you’re planning, make sure to reserve your vehicle(s) and service(s) for the dates of choice. You can always cancel at no charge WITHIN the cancellation period, but ensure you secure your dates.
2. Special event transportation service reservations can be made 8-12 months in advance or sooner

So we can track any delays or changes in flight status to ensure your chauffeur is on location prior to your arrival.

1. No-show trips are NON-REFUNDABLE, NOR Redeemable at any other time.
2. Late guests are charged in 30 minute increments of the hourly cost of vehicle in service at the time of tardiness.

No, unauthorized persons are not allowed on secure government regulated facilities, where we are located. The vehicle(s) you see online are the ones we provide service in and WE DO NOT Bait & Switch.

Extras & Minimums FAQ’s

Like all premium limousine services, AS4L books reservations that begin at a three-hour (3) minimum to prevent 'split reservations' - this practice is standard in order to prevent accidental booking overlap.

A 'split reservation' occurs when a trip is booked without enough buffer time between each, and the first trip runs into difficulty, highly increasing the chances the following reservation will be negatively affected. Booking minimum time slots guarantees that each and every one of our clients receives the service they deserve and have come to expect from AS4L.

Much like staying at a hotel, luxury ground travel is charged by the trip or itinerary. For example:

You book a hotel room for one night. Although you may not spend every minute of your day and night in the room, you are still billed for one full day.
Similarly, if you book a vehicle for eight (8) hours but only spend four (4) hours inside the vehicle, you are still responsible for payment of the full eight (8) hours.

When you travel by coach with AS4L, you are provided a professionally trained and state-licensed chauffeur, bottled water, ice, cups, paper towels, trash bags, hand sanitizer, your selection of satellite radio, and 5G Hotspot (where included).

Our Fleet

Preferred Vehicles

mercedes
LUXURY
MERCEDES S550
  • 3
  • 3
  • Yes
  • Yes
mercedes
Exclusive
Sedan
  • 3
  • 3
  • Yes
  • Yes
mercedes
Exclusive
suv
  • 6
  • 6
  • Yes
  • Yes
mercedes
Sprinter
VAN
  • Call for Rates
  • Yes
  • Yes
mercedes
Hummer
Limo
  • Call for Rates
  • Yes
  • Yes
mercedes
Party
Bus
  • Call for Rates
  • Yes
  • Yes
mercedes
Luxury
Suv
  • 5
  • 5
  • Yes
  • Yes
mercedes
Premium
Suv
  • 5
  • 5
  • Yes
  • Yes
mercedes
Coach
Bus
  • 56
  • 60
  • Yes
  • Yes
mercedes
Executive
Mini Bus
  • 27
  • 27
  • Yes
  • Yes
mercedes
Jet -
sprinter
  • 8
  • 0
  • Yes
  • Yes
mercedes
Mercedes Benz
Maybach s680
  • 2
  • 0
  • Yes
  • Yes
mercedes
Mercedes Executive
Sprinter
  • 12
  • 12
  • Yes
  • Yes
mercedes
Mercedes Limo
Sprinter
  • 13
  • 12
  • Yes
  • Yes
mercedes
Lincoln MKT
Limousine
  • 8
  • 0
  • Yes
  • Yes
mercedes
Party
Bus
  • 25
  • 0
  • Yes
  • Yes
mercedes
Rolls Royce
Phantom
  • 2
  • 0
  • Yes
  • Yes
mercedes
Premium
Sedan
  • 2
  • 2
  • Yes
  • Yes

“I've tried several limo services in the DMV, but AS4L stands out for their exceptional customer service. The booking process is smooth, and the drivers are courteous and friendly. They know the best routes and always get me to my destination on time. AS4L is my go-to for all my transportation needs!”

Akos

“I've tried several limo services in the DMV, but AS4L stands out for their exceptional customer service. The booking process is smooth, and the drivers are courteous and friendly. They know the best routes and always get me to my destination on time. AS4L is my go-to for all my transportation needs!”

Akos

“I've tried several limo services in the DMV, but AS4L stands out for their exceptional customer service. The booking process is smooth, and the drivers are courteous and friendly. They know the best routes and always get me to my destination on time. AS4L is my go-to for all my transportation needs!”

Akos

“I've tried several limo services in the DMV, but AS4L stands out for their exceptional customer service. The booking process is smooth, and the drivers are courteous and friendly. They know the best routes and always get me to my destination on time. AS4L is my go-to for all my transportation needs!”

Akos

Reservation